FAQs | Afiyeti platform

FAQs

Are any funds withdrawn automatically?

Absolutely not. All payments for our services are made directly at the time of booking, and there are no automatic withdrawals from your bank account, out of respect for client privacy. If a client wishes to book additional services or extend the duration of treatment, this will be done in coordination with the technical support team.

What are the payment methods?

We accept payments for our services via online transfers, such as PayPal and credit cards.

What areas of counseling do we offer?

We offer therapeutic services for a wide range of emotional disorders such as depression, bipolar disorder, as well as anxiety, stress, panic attacks, social phobia, narcissistic personality disorder, borderline personality disorder, post-traumatic stress disorder (PTSD), and various types of psychotic disorders. -In addition, we provide counseling, educational, and social support services, including child-rearing guidance. -We address issues such as separation and divorce, psychological stress, parent-child relationship challenges, emotional emptiness, and many others. -We also support individuals experiencing psychological distress and suffering resulting from traumatic events such as displacement, violence, detention, and more.

Do I have to disclose my personal information?

You have the right not to disclose certain personal information as a user of the Aafiyati platform. However, please note that some personal details requested by your service provider may be highly important to the therapeutic process, and withholding them could impact the accuracy of diagnosis, the effectiveness of treatment, and your overall recovery.

Is my information safe on the Aafiyati platform?

Based on the principle of maintaining patient confidentiality and respecting personal freedom, one of our top priorities at Aafiyati is ensuring the security of our service users' information. Our platform is committed to safeguarding information online and adheres to international standards for managing and protecting patient data. At Aafiyati, we guarantee that all video content and messages exchanged between the client and the therapist are encrypted. Additionally, all information stored in the client’s electronic health record is also encrypted and can only be accessed by the assigned therapist. Certain information may be used in emergency situations to ensure the safety of the service users and those around them.

What makes the Aafiyati platform different from other online therapy platforms?

Since Aafiyati is a licensed center for psychological counseling and training that offers its services both in Gaziantep and remotely, the virtual platform was launched to complement its work. It builds on a solid foundation and practical experience that the center’s dedicated team has developed with clients over the past years. The Aafiyati platform offers a range of features to create a virtual clinic environment, helping both clients and practitioners achieve the core purpose of psychological therapy. Among the most important features are: 1. Video calls and instant messaging for conducting therapy sessions. 2. Reliable psychological assessments for initial screening and ongoing evaluation throughout therapy. 3. A comprehensive electronic health record for every client. 4. An appointment booking system that aligns with the daily schedules of both care providers and clients, making the therapeutic process more accessible and efficient.

Will the consultation be at my time?

Yes, of course

Is the consultation recorded?

No